Terms of Service

The rules for using Clifford Pet Services, including our SMS and phone communication terms.

Last updated: November 10, 2026

1. Acceptance of terms

These Terms of Service (“Terms”) are a legal agreement between you and Clifford Pet Company LLC (“Clifford Pet Services,” “we,” “us,” or “our”). They govern your access to and use of our website at https://cliffordpet.co, our software platform, mobile and web applications, and our SMS, voice and other communication services (together, the “Services”). By accessing or using the Services, creating an account, or opting in to receive text messages, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Our services

Clifford Pet Services provides cloud-based software that helps independent pet care businesses (“Vendors”) — such as pet groomers, pet daycares and pet boarding facilities — manage appointments and reservations, client and pet records, payments, staff schedules and communications with pet owners (“Clients”).

We are a technology provider, not a pet care provider. Grooming, daycare, boarding and related services are performed solely by the Vendor you book with. Clifford Pet Services does not employ Vendors or their staff, does not supervise or control how pet care services are performed, and is not responsible for the quality, safety, legality or outcome of any pet care service. Any agreement for pet care services is between you and the Vendor.

3. Accounts & eligibility

  • You must be at least 18 years old and able to form a binding contract to use the Services.
  • You agree to provide accurate, current and complete information and to keep it updated, including your mobile phone number.
  • You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at info@cliffordpet.co of any unauthorized use.
  • If you use the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms.

4. Vendor responsibilities

If you use the Services as a Vendor, you additionally agree that you:

  • Hold all licenses, permits, insurance and certifications required to operate your pet care business, and comply with all applicable animal welfare, consumer protection and business laws.
  • Are solely responsible for the services you provide, your pricing, cancellation policies, waivers, and your dealings with Clients.
  • Will only add Client contact information to the platform that you obtained lawfully, and will only send text messages or place calls through the Services to Clients who have given the consent required by law, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier and CTIA guidelines, and applicable state laws.
  • Will honor opt-out requests immediately and will not attempt to re-add or message a Client who has opted out.
  • Will not use the Services to send spam, unsolicited messages, or any content involving prohibited categories (such as illegal products, hate speech, sexual content, firearms, cannabis, gambling, high-risk financial offers, or third-party lead generation).
  • Will keep Client and pet information confidential and use it only to provide your services.

5. Pet owner responsibilities

If you book or receive services as a Client, you agree to provide accurate information about yourself and your pet — including vaccination records, health conditions, medications and behavioral history — and to follow each Vendor's policies. Each Vendor sets its own prices, deposits, cancellation and no-show terms.

6. SMS / text messaging terms

Program name: Clifford Pet Services Notifications

Program description: By opting in, you agree to receive recurring automated text messages from Clifford Pet Services, sent on our own behalf and on behalf of the pet care Vendor(s) you book with through our platform. Messages include appointment and reservation confirmations, reminders, check-in / check-out and pick-up alerts, updates during daycare or boarding stays, booking changes, billing and payment notices, account and security notifications (such as one-time verification codes), and customer care replies. If you separately opt in to promotional messages, you may also receive offers and service news.

Message frequency: Message frequency varies based on your bookings and account activity.

Cost: Message and data rates may apply. Check with your mobile carrier for details about your plan.

Opt out: You can cancel the SMS service at any time. Text STOP to the number that sent you a message. After you send STOP, we will send one final text message to confirm you have been unsubscribed, and you will no longer receive SMS messages from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. To rejoin, text START or opt in again as you did originally.

Help: If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at info@cliffordpet.co.

Carrier liability: Carriers are not liable for delayed or undelivered messages.

Privacy: For privacy-related inquiries, please refer to our Privacy Policy. We do not sell, rent or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

How you opt in

You may opt in to text messages by checking an unchecked consent box on our website or a Vendor's booking form powered by Clifford Pet Services, by providing your mobile number and agreeing to receive texts when booking or creating an account, by texting a keyword such as START or JOIN to our number, or by giving consent in person to a Vendor who records it in the platform. Consent to receive text messages is not a condition of purchase of any goods or services.

Additional SMS terms

  • You represent that you are the account holder or authorized user of the mobile number you provide. If you change or give up your number, you agree to notify us or text STOP from that number first.
  • Supported carriers include major U.S. carriers; the service is available only on compatible mobile devices. Message delivery is not guaranteed.
  • Text messages may be sent using automated technology.
  • Opting out of text messages does not cancel your account or bookings; you may still receive messages by email or other channels you have chosen.
  • We may change or end the SMS program at any time and will notify subscribers where required.

7. Phone calls

By providing your phone number, you agree that Clifford Pet Services and the Vendors you book with may call you about your account, bookings, your pet's care, or to respond to your inquiries. Calls may be recorded or monitored for quality, training and security purposes where permitted by law, and we will tell you at the start of the call when required. We will not place marketing calls using automated or prerecorded technology without your prior express written consent. You can ask us to stop calling you at any time by telling the caller or contacting info@cliffordpet.co.

8. Fees & payments

Vendors pay subscription fees for use of the platform as described in their order form or plan. Payments made by Clients to Vendors through the Services are processed by third-party payment processors and are subject to their terms. Except as required by law or stated in a Vendor's own policy, fees are non-refundable. Refunds for pet care services are handled by the Vendor.

9. Acceptable use

You agree not to:

  • Use the Services for any unlawful, fraudulent, harassing or abusive purpose.
  • Send unsolicited messages, or messages to any person who has not consented or has opted out.
  • Impersonate any person or business or misrepresent your affiliation.
  • Upload viruses or malicious code, or interfere with the security or operation of the Services.
  • Scrape, copy, reverse-engineer or resell the Services without our written permission.

10. Intellectual property

The Services, including software, design, text, graphics, logos and trademarks, are owned by Clifford Pet Company LLC or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. You retain ownership of content you submit, and grant us a license to use it solely to operate and improve the Services.

11. Privacy

Our Privacy Policy explains how we collect, use and protect personal information, including mobile phone numbers and SMS consent data, and is incorporated into these Terms.

12. Third-party services

The Services rely on third-party providers, such as messaging and voice providers (for example, Twilio), payment processors and hosting providers. We are not responsible for third-party services, and your use of them may be subject to their own terms.

13. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure, or that messages will be delivered on time or at all. We make no warranties about any Vendor or the pet care services they provide.

14. Limitation of liability

To the maximum extent permitted by law, Clifford Pet Company LLC and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, or for any injury, illness, loss or death of any pet arising from services performed by a Vendor. Our total liability for any claim relating to the Services will not exceed the greater of the amounts you paid us in the twelve (12) months before the claim or one hundred U.S. dollars (US$100).

15. Indemnification

You agree to indemnify and hold harmless Clifford Pet Company LLC from any claims, damages, losses and expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms or any law, or — for Vendors — the pet care services you provide and any messages or calls you send without required consent.

16. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, misuse messaging features, or if required by law or our service providers. Sections that by their nature should survive termination will survive.

17. Governing law & disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at info@cliffordpet.co and try to resolve the dispute informally for at least 30 days. Any unresolved dispute will be brought exclusively in the state or federal courts located in Illinois, and you consent to their jurisdiction, except that either party may bring an individual claim in small claims court.

18. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms here with a new “Last updated” date and, where appropriate, notify you by email or in the app. Continued use of the Services after changes take effect means you accept the updated Terms.

19. Contact us

Clifford Pet Company LLC
5129 Forest Hills Ct, Loves Park, IL 61111
Email: info@cliffordpet.co