1. Overview
This Privacy Policy describes how Clifford Pet Company LLC (“Clifford Pet Services,” “we,” “us,” or “our”) collects, uses, shares and protects information when you visit https://cliffordpet.co, use our pet care business software platform, or communicate with us by text message, phone or email (the “Services”). By using the Services, you agree to this Privacy Policy and our Terms of Service.
2. Information we collect
Information you provide
- Contact details: name, email address, mobile phone number, mailing address.
- Account details: login credentials, business name and details (for Vendors).
- Pet information: pet names, breed, age, photos, vaccination records, health, medication, feeding and behavior notes.
- Booking information: appointments, reservations, service history, preferences and notes.
- Payment information: processed by our third-party payment processors; we do not store full card numbers.
- Communications: messages, call details and support requests you send to us or to Vendors through the Services, and your SMS opt-in and opt-out records.
Information collected automatically
- Device and log data such as IP address, browser type, pages viewed, and dates and times of access.
- Cookies and similar technologies (see Section 7).
Information from Vendors
Pet care businesses that use our platform may add your contact and pet information when you book with them.
3. How we use information
- To provide, operate and maintain the Services, including bookings, check-ins and payments.
- To send appointment confirmations, reminders, pick-up alerts, stay updates, and account, billing and security notifications by SMS, phone or email.
- To respond to inquiries and provide customer support.
- To send promotional messages only where you have given separate consent.
- To verify identity, prevent fraud and keep the Services secure.
- To analyze and improve the Services.
- To comply with legal obligations and enforce our Terms.
4. SMS & mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We collect your mobile phone number and record of consent (including date, time, and the method by which you opted in) when you opt in to receive text messages from Clifford Pet Services Notifications. We use this information only to send you the messages you requested, to honor your opt-out requests, and to keep records required by law and by mobile carriers.
We use third-party communications providers (such as Twilio) solely to deliver our SMS and voice communications. These providers process your phone number and message content on our behalf and are not permitted to use it for their own purposes.
You can opt out at any time by replying STOP to any message. Reply HELP for help. Message frequency varies. Message and data rates may apply. See the SMS Terms for full details.
5. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:
- With the Vendor you book with, so they can provide and manage your pet care services.
- With service providers who help us operate the Services — such as cloud hosting, SMS and voice delivery, email delivery, payment processing, and customer support — under contracts that limit their use of the data to providing services to us. Mobile phone numbers and SMS consent are shared only as described in Section 4.
- For legal reasons, when required by law, subpoena or court order, or to protect the rights, property and safety of our users, pets, the public or us.
- In a business transfer, such as a merger, acquisition or sale of assets, subject to this Privacy Policy.
- With your consent or at your direction.
6. Vendors & our role
When a Vendor uses our platform to manage their clients, we process client and pet information on that Vendor's behalf. Vendors are responsible for their own privacy practices and for obtaining any required consent before messaging clients. Vendors may not use the platform to share client mobile numbers or SMS consent with third parties for marketing. Questions about how a specific Vendor uses your data should be directed to that Vendor, and we will help where we can.
7. Cookies & analytics
We use cookies and similar technologies that are necessary for the website and platform to work, to remember your preferences, and to understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality.
8. Data retention
We keep personal information for as long as your account is active or as needed to provide the Services, and afterward as necessary to comply with legal obligations, resolve disputes and enforce agreements. SMS opt-in and opt-out records are retained as required by law and carrier rules so we can demonstrate consent and honor opt-outs.
9. Security
We use reasonable administrative, technical and physical safeguards — including encryption in transit, access controls and secure hosting — to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Your choices & rights
- Text messages: reply STOP to stop, HELP for help.
- Emails: use the unsubscribe link in any marketing email.
- Phone calls: ask the caller to stop or email us.
- Access, correction & deletion: you may request a copy of, correction of, or deletion of your personal information by emailing info@cliffordpet.co. We will verify your request and respond within the time required by law.
11. California residents
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to know what personal information we collect, use and disclose; to request deletion and correction; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by the CCPA. To make a request, email info@cliffordpet.co. You may use an authorized agent to submit a request on your behalf.
12. Children's privacy
The Services are not directed to children under 13 (or under 18 for SMS programs), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date and, if changes are material, notify you by email or through the Services.
14. Contact us
Clifford Pet Company LLC
5129 Forest Hills Ct, Loves Park, IL 61111
Email: info@cliffordpet.co